Policies

General Cancellation Policy

As with all wilderness excursions our tours are subject to weather conditions. Point Reyes Outdoors, LLC reserves the right to change an itinerary or cancel any trip due to weather or any unforeseen problems that would make the trip unsafe for its participants. In such cases, clients will not be charged for the trip and will be issued a refund if a payment has been made.

A PRO client may cancel or reschedule a tour or class between 14 days and 28 days prior to its scheduled date at no charge (the exact time frame depends on the tour). If it is necessary for you to cancel within the cancellation period, we will do our best to fill your seats; if this is not possible your credit card will be charged for the full cost of the event. There are no exceptions to this policy.

 

Bioluminescence Tours

As with all wilderness excursions our tours are subject to weather conditions. Point Reyes Outdoors, LLC reserves the right to change an itinerary or cancel any trip due to weather or any unforeseen problems that would make the trip unsafe for its participants. In such cases, clients will not be charged for the trip and will be issued a refund if a payment has been made.

A PRO client may cancel or reschedule this tour up to 21 days prior to its scheduled date at no charge. If it is necessary for you to cancel within the 21 day cancellation period prior to your tour, your credit card will be charged for the full cost of the event. There are no exceptions to this policy.

Private Group Tour

As with all wilderness excursions our tours are subject to weather conditions. Point Reyes Outdoors, LLC reserves the right to change an itinerary or cancel any trip due to weather or any unforeseen problems that would make the trip unsafe for its participants. In such cases, clients will not be charged for the trip and will be issued a refund if a payment has been made.

A PRO client may cancel or reschedule this tour or class up to 28 days prior to its scheduled date at no charge. If it is necessary for you to cancel within the 28 day cancellation period prior to your tour or class, your credit card will be charged for the full cost of the event. There are no exceptions to this policy.

Bioluminescence Camping

As with all wilderness excursions our tours are subject to weather conditions. Point Reyes Outdoors, LLC reserves the right to change an itinerary or cancel any trip due to weather or any unforeseen problems that would make the trip unsafe for its participants. In such cases, clients will not be charged for the trip and will be issued a refund if a payment has been made.

A PRO client may cancel or reschedule this tour up to 28 days prior to its scheduled date at no charge. If it is necessary for you to cancel within the 28 day cancellation period prior to your tour, your credit card will be charged for the full cost of the event. There are no exceptions to this policy.

Kayak Day Tour

As with all wilderness excursions our tours are subject to weather conditions. Point Reyes Outdoors, LLC reserves the right to change an itinerary or cancel any trip due to weather or any unforeseen problems that would make the trip unsafe for its participants. In such cases, clients will not be charged for the trip and will be issued a refund if a payment has been made.

A PRO client may cancel or reschedule this tour or class up to 14 days prior to its scheduled date at no charge. If it is necessary for you to cancel within the 14 day cancellation period prior to your tour or class, your credit card will be charged for the full cost of the event. There are no exceptions to this policy.